Horton Plaza, located in Medford, Oregon, is a senior living community that offers both assisted living and independent living options. Residents at Horton Plaza have access to personalized care plans tailored to their individual needs and preferences. The facility provides assistance with various activities of daily living, such as bathing and dressing for those who require some physical support, while residents generally manage their own eating and toileting needs. On-site amenities include housekeeping services, scheduled transportation, communal dining, and organized recreational and social activities to promote overall wellbeing. The environment is designed to support a range of lifestyles and foster community engagement among both staff and residents.

In terms of medical and care services, Horton Plaza addresses several specific health needs. For diabetes care, personalized plans often include assistance with insulin management, monitoring of blood sugar levels, and coordination with medical professionals as necessary. Incontinence care is supported with scheduled reminders, assistance with hygiene, and supplies, to ensure resident comfort and dignity. Ambulatory care is available for residents with mobility limitations, providing help with walking, transferring, and safe navigation throughout the community.

Feedback about the care services at Horton Plaza is varied. Residents and their families frequently note the friendly and helpful nature of the staff and the positive atmosphere created by both personnel and fellow residents. The cleanliness of the facility and the variety of social activities are also highlighted as strengths. However, there are notable concerns reported regarding quality of care, including medication errors, inconsistencies in billing for services, and issues with personal items going missing. Some families report challenges with management responsiveness and communication, particularly when advocating for loved ones’ needs, and there have been allegations involving defensive staff behavior, restricted visitation, and escalation to external oversight when disputes could not be resolved internally.

Overall, Horton Plaza provides a range of daily care and medical support services, along with amenities designed for comfort and engagement. While many residents benefit from attentive care and a welcoming community, others have experienced challenges related to service delivery and management practices.

Costs at this community start at $1,695 and range up to $6,556. The average price in the community is $4,125, which is more than the average price in the area of $3,564. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.