Horizons, a DePaul Senior Living Community, is located in Canandaigua, NY. The facility is licensed by the New York State Department of Health as an Adult Care Facility and primarily offers assisted living care for seniors who need support with daily activities. Residents at Horizons receive assistance tailored to their individual needs, creating a supportive environment for older adults who require help but do not need intensive medical or nursing care.
The care and medical support at Horizons include regular assistance with medication management, diabetes care, ambulatory care, and memory care services. The staff includes licensed nurses who oversee healthcare needs, assist with incontinence care, and help residents maintain their independence. The facility’s enhanced care program accommodates those needing additional support, including some physical assistance with bathing, dressing, and toileting, while encouraging those who can eat independently to do so. For personal grooming, Horizons offers a barber and beauty salon onsite, as well as access to podiatry services. Laundry and dry cleaning services are provided to ensure residents’ everyday comfort. Horizons also organizes clubs, community activities, and recreational programs in English, fostering social engagement and community interaction among residents.
Transportation options at Horizons include complimentary transportation services for scheduled medical appointments, as well as transportation at cost for other outings or non-medical purposes. These transportation services are intended to help residents attend healthcare appointments, participate in community outings, or fulfill other personal needs outside the facility.
Resident and family experiences at Horizons are varied. Many family members and residents report positive interactions with the administrative team, noting especially the efforts of Amy, the director, who is frequently recognized for her supportive attitude and dedication. Satisfaction is generally high regarding staff friendliness and the care provided under routine circumstances. However, some family members express concerns about the facility’s handling of more complex care situations, particularly when higher levels of support or crisis intervention are needed. Specific reviews point to inconsistencies in communication during the intake process and dissatisfaction following events where resident care needs changed unexpectedly, sometimes resulting in discharge. These experiences suggest that while Horizons offers attentive care for most residents, families are advised to thoroughly discuss care limitations, crisis protocols, and policies regarding continued residency during health changes before making placement decisions.
Horizons provides a range of amenities, including nutritious meals, regular housekeeping, and laundry services. Residents benefit from a safe, home-like environment with various recreational programs and access to necessary personal care and health support. No significant recent changes to services at Horizons have been reported in publicly available sources.
Costs at this community start at $3,250 and range up to $5,487. The average price in the community is $3,975, which is less than the average price in the area of $6,701. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
