Highview Residences Chapin and Franklin House, nestled in the vibrant community of London, Ontario, is an esteemed memory care facility dedicated to supporting individuals living with Alzheimer's disease and other types of dementia. The facility comprises two distinct houses, Chapin and Franklin, each meticulously designed to foster a safe, nurturing, and homelike environment tailored to the unique needs of memory care residents. With an emphasis on person-centered care, Highview maintains a commendably high staff-to-resident ratio, ensuring personalized and attentive service that is both compassionate and professional.

At Highview Residences, a comprehensive range of care and medical support services is offered, with a primary focus on memory care. The compassionate staffing approach fosters a warm and friendly atmosphere, where residents are encouraged to participate in a variety of enriching activities, including arts and crafts, interactive games, and music therapy sessions. These activities are not only enjoyable but also therapeutic, promoting cognitive stimulation and emotional wellbeing, much to the appreciation of residents and their families.

The facility takes pride in addressing the specific needs of its residents with individualized care plans. Incontinence and non-ambulatory care are handled with utmost sensitivity, while the nursing staff is particularly noted for their dedicated attention in end-of-life situations, providing care that upholds the dignity and respect of each resident. Comprehensive health support is further enhanced through integrated diabetes care and meticulous medication management, seamlessly woven into the residents’ daily routines.

Despite occasional reports of staff shortages that may affect care continuity, Highview Residences is committed to recruiting and retaining dedicated caregivers who are passionate about maintaining the facility’s high standards of care. The consistency and gentleness of treatment provided by the staff are pivotal in fostering a deep sense of trust among families, who confidently entrust Highview with the safety and wellbeing of their loved ones.

While some challenges in administrative processes and communication have been noted, Highview Residences is continuously working towards enhancing these areas to ensure a smoother experience for residents and their families. The overall environment at Highview is widely recognized for making residents feel not only comfortable but genuinely cared for, akin to being embraced by a family. This sense of belonging and community is what sets Highview apart, making it a preferred choice for families seeking exceptional memory care for their loved ones.