Heritage Woods of Gurnee is an assisted living community located in Gurnee, Illinois. The facility provides affordable assisted living services to older adults and participates in the Illinois Supportive Living Program, making it accessible for seniors with a range of financial backgrounds, including those eligible for Medicaid. The residence is designed for individuals who require personal care and support with activities of daily living but wish to maintain a level of independence. Heritage Woods of Gurnee aims to offer a homelike environment with essential amenities and support services that promote comfort and security for its residents.

The primary care and support services available at Heritage Woods of Gurnee focus on assisted living, including assistance with bathing, dressing, eating, and toileting for residents who need some physical support. The community offers medication management, diabetes care, ambulatory care, and incontinence care. Licensed nurses are available to address ongoing health needs, and there is on-site access to podiatry and barber/beauty salon services, offering residents a convenient way to attend to both health-related and personal grooming needs. Laundry and dry cleaning services help to maintain residents’ clothing and linens. The facility also supports socialization and engagement through various clubs and community groups, fostering a sense of belonging among residents. English is the primary language of communication.

Transportation services at Heritage Woods of Gurnee include complimentary transportation for both medical appointments and non-medical purposes, ensuring that residents can access healthcare providers, attend essential errands, and participate in community engagements outside the facility as needed.

Feedback from residents and families about Heritage Woods of Gurnee is mixed. Many praise the care staff, such as CNAs and nurses, for their kindness, attentiveness, and role in creating positive day-to-day experiences, especially during transitions and through engagement in activities. Families acknowledge a sense of safety and comfort when care is provided consistently. However, there are recurrent concerns about administrative and management practices, including reports of unprofessional behavior, communication challenges regarding policies and emergencies, and frequent leadership turnover. Food and dining services receive variable feedback, with criticisms regarding food quality, allergen management, kitchen staff turnover, and dining room cleanliness. There are also repeated reports of issues such as slow emergency response, unaddressed medication errors, cleanliness problems in non-tour areas, bed bug incidences, and thefts—many of which have impacted satisfaction for some families. Overall, satisfaction levels appear to vary depending on the specific staff involved, the individual resident’s needs, and the frequency of interactions with management versus frontline caregivers.

Costs at this community start at $4,200 and range up to $6,288. The average price in the community is $4,625, which is less than the average price in the area of $5,593. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.