Heritage Lake Country is a senior living community located in Hartland, Wisconsin, offering assisted living as the primary care type, with additional options for independent living and specialized memory care. The facility is designed to support older adults who need help with daily living activities or require tailored support for memory-related conditions, such as dementia and Alzheimer's disease. Personalized care plans are implemented, and the facility features upgraded suites and enhanced common areas to improve both comfort and safety. There have been no major expansions or ownership changes reported in the past year.

Care and medical support at Heritage Lake Country include a range of services to accommodate individual resident needs. Residents have access to memory care in a secured environment, with features such as community spaces designed to support those with memory loss and minimize confusion or risk. Professional medication management is provided, ensuring proper adherence to prescribed treatments, and diabetes care is available for those managing blood sugar levels. The community also supports ambulatory and incontinence care, with trained staff to assist residents who require full help with bathing, eating, dressing, and toileting.

Physical, occupational, and on-site therapy services are provided, including accommodations for therapy sessions tailored to individual rehabilitation needs. Health and wellness programs are offered, including fitness initiatives and podiatry services, as well as massage therapy and yoga or chair yoga for relaxation and mobility. There are community spaces for clubs and group activities, a barber and beauty salon for personal grooming, and outdoor walking paths to encourage physical activity. The entire facility is equipped to ensure a safe, engaging environment specifically for residents with memory and cognitive conditions.

Transportation services are available to residents at cost, supporting both medical appointments and non-medical needs such as outings, shopping trips, and other personal errands, depending on scheduling and availability.

Resident and family reviews for Heritage Lake Country are mixed. Many testimonials commend the community for compassionate and attentive nursing staff, especially within memory care, noting that residents often feel cared for and supported. Families appreciate the open communication and the range of amenities and activities offered, including organized outings and communal events, and note that the facility is clean and visually appealing. However, there are ongoing concerns about inconsistent staffing, occasional lapses in care coordination, staff turnover, communication gaps with families, and dissatisfaction with the front office. Some families have reported delays in maintenance and issues of unmet care needs, especially during pandemic restrictions. Complaints also reference room temperatures, mealtime experiences, and reduced amenities. While some residents and families offer positive feedback on individual staff performance, concerns about administrative management and continuity of care are noted.

Costs at this community start at $4,500 and range up to $5,700. The average price in the community is $5,100, which is less than the average price in the area of $5,763. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.