Heritage Homes, located in Watertown, Wisconsin, is a senior living community providing a continuum of care that includes independent living, assisted living, and memory care. Operated by Heritage Senior Living, this facility is structured to support older adults with varying care needs, utilizing personalized care plans that can be adjusted as resident requirements evolve. The community also functions as a continuing care retirement community, accommodating residents who may need additional support or transition to higher care services as they age.
The care services at Heritage Homes include full assistance with daily activities such as bathing, eating, dressing, and toileting, supporting residents who require comprehensive help. The facility offers ambulatory care and incontinence care, and medication management is handled by trained nurses to ensure proper administration and coordination with outside medical providers when necessary. Specialized programs support residents living with diabetes, and health and wellness programs—ranging from fitness classes to massage therapy—aim to support residents' physical and mental well-being. Memory care services are available within a secured community, featuring tailored activities, dedicated staff, and controlled access to support those with cognitive impairments. For additional healthcare needs, optometry services and hospice care are provided on-site, and coordination with external providers, such as Saint Louis University Hospital, is available when needed.
Residents benefit from a variety of amenities, including outdoor walking paths and landscaped areas, a barber and beauty salon, and opportunities for social engagement through clubs, community groups, and regularly scheduled activities. The facility primarily accommodates English-speaking residents and maintains a focus on creating a safe, comfortable, and socially active environment.
According to feedback from residents and families, Heritage Homes is recognized for its attentive and personable staff, who foster a sense of familiarity and respect with those they care for. Social programming and wellness activities are noted as diverse and engaging. Many family members have expressed satisfaction with the comprehensive care provided, especially in hospice or memory care situations. However, there are concerns about the responsiveness of administration, occasional lack of transparency regarding staff changes, and the facility's ability to manage residents with more significant behavioral challenges or advanced dementia—some families experienced medication management or resident discharge in these cases. Criticisms have also been noted regarding room sizes, aspects of the building’s age, and higher costs relative to space. Overall, Heritage Homes offers a clean and supportive environment with a focus on individualized care, particularly suitable for seniors seeking community and structured support, though it may be less ideal for those requiring advanced dementia care or larger residential accommodations.
Costs at this community start at $4,472 and range up to $6,400. The average price in the community is $5,507, which is less than the average price in the area of $5,626. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
