Heart to Heart Assisted Living is a residential care facility located in San Antonio, Texas, specializing in assisted living services. The community is designed as a secured, memory care-only environment, with the goal of providing a safe and supportive setting for seniors, including those with cognitive impairment such as Alzheimer’s disease or other forms of dementia. The facility accommodates various medical needs, offering 24-hour supervision and support. Staff members coordinate medication administration, manage incontinence care, and assist with ambulatory needs. Arrangements are available for diabetes care and medication management. Residents have access to on-site amenities such as a barber/beauty salon and fitness programs. Heart to Heart Assisted Living provides clubs, social activities, and community engagement opportunities tailored to residents’ interests and cognitive abilities.
Medical support includes coordination with external healthcare providers and courtesy transportation to and from medical appointments. The facility offers Spanish-speaking staff or communication, supporting residents whose primary language is Spanish. Though Heart to Heart advertises a skilled nursing facility on-site, some reviews raise questions about the qualifications of staff and whether licensed nurses or CNAs are consistently present. Despite being marketed as a secured and supportive environment, families are encouraged to verify details about staffing and care standards.
Resident and family reviews of Heart to Heart Assisted Living reflect a range of experiences. Many residents and family members commend the home-like atmosphere and report that staff and owners are attentive, especially during night shifts, contributing to a sense of comfort and safety. Positive feedback highlights cleanliness, quality home-cooked meals, effective communication with families, and activities that help residents engage and thrive. However, several reviewers raise concerns regarding staffing levels and qualifications, as well as discrepancies between advertised and actual care provision, including episodes of rough care for more medically complex residents. Some families mention issues related to owner transparency and unfulfilled financial obligations after discharge. Potential residents and families are advised to closely review staff credentials and clarify services offered before selecting Heart to Heart Assisted Living.
Costs at this community start at $2,800 and range up to $5,536. The average price in the community is $4,168, which is less than the average price in the area of $4,327. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
