Guilford House, The

I am a little disappointed with the overnight staff at The Guilford House. My mom is currently a patient there and on a heavy diuretic. She had IV diuretic yesterday for excess fluid. This causes quite a bit of urinating. She called multiple times during the night to use the bathroom. Aid would...

I am a little disappointed with the overnight staff at The Guilford House. My mom is currently a patient there and on a heavy diuretic. She had IV diuretic yesterday for excess fluid. This causes quite a bit of urinating. She called multiple times during the night to use the bathroom. Aid would come, turn off light and say she will be right back and not come. I understand that they are busy and probably understaffed but her needs are important. Holding the urine isn’t good. During the day there are no issues. Food is great and therapy is excellent. Only issue is overnight. I feel that you should be aware of what is happening during the night hours.

I have stayed at Guilford House multiple times. I spent 20 days in 2015 for rehabbing from hip replacement. Second time, I stayed 12 days for rehabbing for balance issue due to concussion from a bad fall. First two months of 2021, I was at Gaylord acute rehab hospital for 3 weeks recovering from br...

I have stayed at Guilford House multiple times. I spent 20 days in 2015 for rehabbing from hip replacement. Second time, I stayed 12 days for rehabbing for balance issue due to concussion from a bad fall. First two months of 2021, I was at Gaylord acute rehab hospital for 3 weeks recovering from broken neck surgery due to a fall. Unfortunately, in midst of Covid pandemic, Guilford House was not admitting any new patients. So, I spent 5 weeks at Elim Park Rehab facility in Cheshire. Recently, I came back to Guilford House third time as a patient due to physical instability. I required much hands-on personal care assistance on many things due to afflicted paralyzed left side of my body due to a stroke. I need assistance with bathing, dressing, brushing teeth, going to bathroom that includes wiping my butt. The Personal Care Assistance, PCAs were friendly, always ready to help. Although, there were times, the response time could be faster, but I knew the PCAs were doing their best to be attentive to complete taking care of a patient before PCA moves on to response to next patient. I certainly would not like if PCA stops helping me in order to respond to a patient who just rang the call bell. I have witnessed lot of PCAs are on their feet entire time of his/her shift. The therapy department at Guilford House is staffed with experienced therapist with sound evaluation skills and ability to determine each patient’s limitation. Th food is excellent! All my three stays at Guilford Hose, I ate all my meals in the dining room where I got waited on like a sit-down restaurant. Truth is I feel everyone, both patients, staff and owner in Guilford House is part of my family. I volunteered at Guilford House over 10 years until pandemic. I used to come to Guilford House on every Friday , have lunch with residents in the dining room, then I walked around the entire facility, visited with residence/patients , stopped at the therapy room and observe therapists working with patients. Often, I also played a role of cheerleader, encouraging patients not to give up. Does Guildford House need room for improvement? Answer is definitely Yes! However, based on my 10n years of volunteering experience and three separate stays as a patient and my experience s at other rehab facilities, I feel confident to come back to Guilford House when I need a rehab facility.

My mom is currently at The Guilford House for short term rehab after hurting her knee. We chose this because she also was a patient 10 years ago and loved it. This time, not so much. She needed to use the bathroom during the night and could not find her call button. She kept calling for help. W...

My mom is currently at The Guilford House for short term rehab after hurting her knee. We chose this because she also was a patient 10 years ago and loved it. This time, not so much. She needed to use the bathroom during the night and could not find her call button. She kept calling for help. When si eone did come, the person said to her "I''m busy, get someone else" and walked away. She ended up getting up on her own because she could no longer wait. I feel badly about this. Please train your staff to be a little more compassionate.

I spent some time at the Guilford House following a complicated spinal fusion. Staff were pleasant and responsive. Like so many other rehab facilities during the pandemic, they were often short staffed and had to call in per diem personnel. Facilities are up to date for the most part. Bathrooms are ...

I spent some time at the Guilford House following a complicated spinal fusion. Staff were pleasant and responsive. Like so many other rehab facilities during the pandemic, they were often short staffed and had to call in per diem personnel. Facilities are up to date for the most part. Bathrooms are shared between pairs of rooms; showers are down the hall. Food was quite good. Beds should be replaced/updated. Owner is very nice and focused on making sure everything runs smoothly. The physical therapy department is excellent and staffed with top notch PT & OT personnel. R. Brittain