Otterbein Green Hills, located in West Liberty, Ohio, is a continuing care retirement community (CCRC) affiliated with Otterbein SeniorLife. This facility provides a continuum of care options including independent living, assisted living, memory care, skilled nursing, and short-term rehabilitation services. Housing choices at Otterbein Green Hills range from apartments and patio homes to cottages, designed to accommodate residents with varying needs and preferences. Amenities available on the campus include on-site dining, a swimming pool, a beauty salon, wellness and fitness programs, and community events. Pastoral care is also available, supporting the diverse spiritual needs of residents. The campus features updated rehabilitation amenities and expanded wellness programs, aiming to address a broad spectrum of physical and emotional well-being for older adults.
For individuals and families seeking respite care, Otterbein Green Hills provides short-term stays with support tailored to the health and social needs of guests. Respite care recipients have access to medical supervision, assistance with daily living activities if required, nursing support, and involvement in regular community activities and amenities. The staff, comprising nurses, therapists, and caregivers, is praised for displaying kindness and making efforts to engage with residents through celebrations and attentive service. Respite guests can participate in wellness programs and therapeutic activities during their stay, enjoying the same amenities as long-term residents.
Nevertheless, feedback from residents and their families indicates some challenges within the community. Concerns include staffing shortages—particularly during nighttime hours—that sometimes result in delayed response to call lights and slower care delivery. Communication gaps related to new admissions and administrative decisions have also been noted. New staff and agency personnel have reported difficulty adapting to the large campus and occasional unclear orientation instructions. These factors can impact the overall efficiency and responsiveness of care. While many residents and families are satisfied with the environment and direct care provided, continuing refinement of operational procedures and enhanced communication is seen as beneficial for further supporting both residents and employees at Otterbein Green Hills.
Costs at this community start at $2,340 and range up to $7,696. The average price in the community is $5,018, which is more than the average price in the area of $4,947. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
