Grace Healthcare Of Lake Wales

Run- don''t walk-- as far away as possible. The care and apathy towards patients borders on abuse. Staff is mostly unresponsive to requests. They do not always provide the needed diet, nor the needed rehab. Patients had to wait hours to receive restroom assistance. They did not even notice Dad...

Run- don''t walk-- as far away as possible. The care and apathy towards patients borders on abuse. Staff is mostly unresponsive to requests. They do not always provide the needed diet, nor the needed rehab. Patients had to wait hours to receive restroom assistance. They did not even notice Dad''s marked deterioration yesterday, and did not get him to the hospital till it was too late. We had been trying to get him moved to another facility, but Grace has refused for 6 days now to provide the necessary referral papers.

This place is terrible, my family got a call from our grandmothers hospice nurse and were told that she’s going to pass soon and a private room would be set up for us to visit with her in her last moments. When we got here we waited for over an hour to get in and we’re told only two people at a ...

This place is terrible, my family got a call from our grandmothers hospice nurse and were told that she’s going to pass soon and a private room would be set up for us to visit with her in her last moments. When we got here we waited for over an hour to get in and we’re told only two people at a time could go in to see her so we would have to take turns. The director spoke to us with false empathy and kept finding reasons to keep us waiting outside. I don’t recommend anyone bring their family members here for care, it’s a decision you’ll definitely regret.

If there could be negative stars, that is what I would do. DO NOT let your loved one be sent here, it will be a great detriment to their health and well being. My grandfather was sent here for rehab from a hip break. His health declined drastically while in this facility. On numerous occasions m...

If there could be negative stars, that is what I would do. DO NOT let your loved one be sent here, it will be a great detriment to their health and well being. My grandfather was sent here for rehab from a hip break. His health declined drastically while in this facility. On numerous occasions my grandfather would call for the nurse and it would take very long periods of time before anyone came to check on him. I witnessed this myself. I was visiting him and was concerned about an IV that was in his arm that seemed to be infiltrated, so we pressed the nurse call button, 32 minutes passed with no nurse, so I went out in the hallway and flagged down someone, which happened to be a CNA, she came in and I told her my concern, her reply was “I will have the nurse come right in”, another 30 minutes passed with no nurse, so once again we pressed the call button and after 12 more minutes someone showed up. My grandfather ended up having to go to the emergency room yesterday. When the paramedics arrived, they questioned what meds he had been given. My grandfather had an altered mental state according to the paramedics and ER doctors. Once in the ambulance my grandfather was given Narcan because he had been overdosed. The odd thing about him having Oxycodone is that the nursing staff had been advised by us on at least 3 different occasions to not give him that because it creates digestive issues for him and that he did not need that strong of pain meds, however, they were still giving it against our wishes. This establishment is less than suitable to care for anyone. Nurses are next to nonexistent in patients rooms, and when asked what has been taking place with the patient, everyone seems to have a different answer, or their ultimate excuse is “I don’t know what’s going on, I have been off for the past couple of days”. I repeat DO NOT send your loved one here for care!!!!!

clean facilities with a great staff