Gordon Lane Care Center

my mom has been at Garden Lane for about a month and her phone in her room doesnt work. we have told them so many times that we just gave up. the family has tried to get a hold of my mom and they cant. so basically my mom has not had her phone fixed for about a month she has one more month and she s...

my mom has been at Garden Lane for about a month and her phone in her room doesnt work. we have told them so many times that we just gave up. the family has tried to get a hold of my mom and they cant. so basically my mom has not had her phone fixed for about a month she has one more month and she still doesnt have a phone very sad they cant even have a phone fixed. i cant imagen how many patient dont have a phone working in there room. i feel im being denied a simple phone call or they dont want patient calling families.

They don’t change residents as they should leaving my grandmother with rashes on her private due to not being changed just like a baby. So sad

My grandmother was a patient at Gordon Lane for rehabilitation after a lengthy hospital visit. She praised Gordon Lane for their care and meals supplied during her stay. My major (and still unresolved) issue with Gordon Lane deals with missing personal property. We were instructed to supply 5 days o...

My grandmother was a patient at Gordon Lane for rehabilitation after a lengthy hospital visit. She praised Gordon Lane for their care and meals supplied during her stay. My major (and still unresolved) issue with Gordon Lane deals with missing personal property. We were instructed to supply 5 days of clothing upon my grandmother''s admission, to which we did. We were assured, upon a personal property inventory being conducted, that all of her clothing would be marked with her name for safe keeping. Despite supplying her own clothing, every day that I saw her, she was wearing clothing that belonged to other people, despite the fact that her packed bag was in a closet mere feet from her bed. Upon her discharge, when reviewing the personal property inventory completed during her admission, we found that half of her clothing was missing. Gordon Lane, despite assuring us that her property would be marked, never did so, and therefore I was instructed to go into their laundry facilities are sort through clothes to try to find the missing pieces, to no avail. One of the employees even suggested I go through every patient''s closet throughout the facility to search for the missing items, which I immediately declined and said that would be a major invasion of other patients'' privacies. We left Gordon Lane without recovering any missing pieces. Upon my grandmother returning home, I found that she was wearing socks that didn''t belong to her, and were also clearly labeled with another patient''s name. It seems even if her property was clearly marked as Gordon Lane promised to do, it still wouldn''t have mattered. We have yet to have Gordon Lane rectify the situation and find ourselves spending unnecessary money replacing numerous items of clothing. I still don''t understand if my grandmother was never placed in the clothing we provided with her, how it made its way out of her packed and zipped bag and into someone else''s hands. I would highly caution anyone considering Gordon Lane to be extremely careful with whatever property they send in with their loved ones.

My grandma has been there for year''s now, I couldn''t ask for a better team❤️