Evolve at Rye

We looked at four facilities and Benchmark was the only one without a locked ward. My husband can walk all day to his heart's content as the building is designed in a big circle. Every staff member knows all the clients and greet them by name. The level of personal attention and cheerfulness of the ...

We looked at four facilities and Benchmark was the only one without a locked ward. My husband can walk all day to his heart's content as the building is designed in a big circle. Every staff member knows all the clients and greet them by name. The level of personal attention and cheerfulness of the staff is endearing. Dining staff are attentive to a fault on particular needs and preferences of the clients. Professional staff are accessible and accommodating.

In our circumstance, I can't image dealing with my wife 's needs in any other way. The staff are great at providing personal attention coupled with real friendliness and caring.

The lack of accountability with staff when you find your loved one in the same clothes as the night before and a soaked with urine depends! It's never anyone's responsibility because the buck gets passed! Outside agencies come in to assist the lack of staff. These residents here never know who is co...

The lack of accountability with staff when you find your loved one in the same clothes as the night before and a soaked with urine depends! It's never anyone's responsibility because the buck gets passed! Outside agencies come in to assist the lack of staff. These residents here never know who is coming thru their rooms? No room privacy either, staff have no respect to even knock before they enter with their own agenda! Don't put your loved one in this depressing unsafe place.

After 12 months of my mom residing at Evolve/Rye, Benchmark acquired and took over operationally. Since the new executive director took over, the lack of regard for resident safety coupled with no continuity of care, I moved my mom to a much safer facility with exceptional nursing and support care. ...

After 12 months of my mom residing at Evolve/Rye, Benchmark acquired and took over operationally. Since the new executive director took over, the lack of regard for resident safety coupled with no continuity of care, I moved my mom to a much safer facility with exceptional nursing and support care. Concerns were voiced, in writing, in person and via numerous phone calls. I was always met with: "this is being addressed" "we understand your concerns" ..... NOTHING. The medical errors, including over 10 covid related deaths this past summer 22', incorrect medications administered, doping resident's to keep them in their rooms, a sexually aggressive resident allowed in after he was removed from two other facilities, high attrition and agency staff mishandling residents aggressively, improper billing practice's. The list goes on. DO NOT CONSIDER BENCHMARK AT RYE, they increased their room fee by $[removed] all the while decreasing the food and consumable quality. They are not truthful.