EverTrue Cumberland Crossings in Carlisle, Pennsylvania, is a senior living community that provides a continuum of care, with a primary focus on nursing home services along with assisted living and continuing care retirement community options. The facility also accommodates residents requiring independent living and personal care. Residents have access to maintenance-free residences and a range of amenities, including dining facilities, wellness and fitness programs, and common areas designed to support social engagement and daily living. The campus features outdoor walking paths and a chapel for spiritual needs, as well as an on-site barber and beauty salon. As of 2023, Cumberland Crossings began operating under EverTrue Senior Living, though its care services and offerings remain unchanged from previous years.
The care and medical support at EverTrue Cumberland Crossings are comprehensive and address various health and daily living needs. Medical oversight includes 24-hour licensed nursing care with skilled nursing staff available around the clock, and regular visits from attending and visiting physicians. Residents benefit from on-site outpatient rehabilitation services and access to occupational, physical, and speech therapy. The facility provides restorative nursing care, ambulatory care, pain management, memory care support, arthritis and diabetes care, incontinence care, and full assistance with bathing, eating, dressing, and toileting. For medication and treatment coordination, the facility uses Care Innovations – Skynet Technology, including electronic medication administration records (eMAR) to ensure accuracy and timely distribution. Additional wellness resources, such as fitness programs, yoga and chair yoga classes, health and wellness activities, and specialized programs for managing chronic conditions, are available for residents. Social opportunities are supported by a range of clubs and community organizations.
EverTrue Cumberland Crossings offers transportation options to residents for both medical and non-medical purposes. Complimentary transportation is provided for certain trips, while additional transportation services may be arranged at cost. The transportation services are designed to facilitate access to medical appointments, community outings, and errands as required by residents.
According to resident and family reviews, experiences with care at Cumberland Crossings are mixed, with a majority expressing concerns about chronic understaffing and inconsistent response to residents’ basic needs, including timely pain management, toileting, and proper nutrition. Reports indicate that some staff and management have been described as indifferent or unresponsive to resident concerns, and there have been accounts of delayed or inadequate care leading to resident distress. Financial management practices have also drawn criticism, with some families citing lack of transparency and aggressive billing. Positive feedback does exist, with some residents and families noting cleanliness, compassion from select staff members, and attentive rehabilitation services when family was present. Nonetheless, variability in care and concerns about staff morale and communication are recurring themes. Anyone considering EverTrue Cumberland Crossings should weigh both the range of available services and the feedback regarding care consistency and management practices.
Costs at this community start at $2,000 and range up to $9,271. The average price in the community is $5,636, which is less than the average price in the area of $5,793. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
