Evergreen Estates is a senior living facility located in Lancaster, Pennsylvania. This community primarily offers assisted living, with additional services oriented toward independent living. Evergreen Estates provides personal care services to support seniors with activities of daily living such as medication management, meals, housekeeping, bathing, and dressing. Accommodations include both private and semi-private rooms. The community is structured to emphasize a homelike and supportive environment for its residents. While the facility does not offer skilled nursing or specialized memory care programs, respite stays and personal care support comprise the core service offerings.

In terms of care and medical support, Evergreen Estates provides assistance with clubs and community engagement, incontinence care, barber and beauty salon services, ambulatory assistance, and therapy. While the facility advertises that it is designed to accommodate memory loss and may offer a secured environment, there are no dedicated memory care-only units or specialized programs for dementia. Medical support further includes diabetes care, medication management, dental and podiatry services, and a therapy room for rehabilitative needs. Staff can communicate in both English and Spanish. Residents can receive full assistance with bathing, eating, dressing, and toileting as needed, supporting a range of care requirements for those with greater needs in daily activities.

Transportation services at Evergreen Estates include both complimentary transportation and transportation available at cost, providing options for residents to attend medical appointments or participate in outings and errands in the wider community. These transportation services are intended to facilitate access to healthcare as well as participation in leisure activities outside the facility, depending on resident needs and preferences.

According to resident and family feedback, Evergreen Estates receives mixed reviews regarding its care quality and staff. Many report positive experiences, citing welcoming staff, a friendly environment, attention to dietary needs, engaging activities, and good communication during care transitions. Some praise the facility’s cleanliness, the spaciousness of the rooms, and individual staff members who provide attentive support. However, a number of negative reviews point to concerns about management, staff turnover, aide responsiveness, cleanliness issues, medication handling, and the quality of food service. Allegations of poor communication, changes to promised care, and inconsistent levels of attention have also been reported. This variability in experience appears to be influenced by the specific unit, level of care required, or changes in facility management over time. Prospective residents and their families are encouraged to visit Evergreen Estates in person, ask detailed questions about current staff stability, food services, assistance protocols, and leadership to determine suitability for their needs. No major changes or new service developments have been reported for the facility as of mid-2024.

Costs at this community start at $3,000 and range up to $5,500. The average price in the community is $3,500, which is less than the average price in the area of $5,930. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.