East Towne is an assisted living community located in Charlotte, North Carolina. The facility is designed to support residents who require assistance with daily living activities while encouraging independence and personal dignity. Residents have access to support services that accommodate their needs, including medication management, help with bathing and dressing, and housekeeping. The environment is described as clean and comfortable, with recent renovations contributing to a welcoming atmosphere for both residents and guests.
Among the onsite amenities at East Towne is a barber and beauty salon, offering residents the convenience of personal grooming and hair care services within the community. This amenity allows residents to maintain their appearance and participate in self-care without needing to leave the premises. Scheduled salon services are available to accommodate resident preferences, supporting socialization and personal well-being.
East Towne provides transportation services for both medical and non-medical purposes, enabling residents to attend medical appointments, go shopping, participate in social outings, and manage other errands. Transportation is arranged to facilitate access to essential services and local events in the Charlotte area, further supporting resident independence and connection to the broader community.
Resident and family feedback on East Towne is notably mixed. Positive reviews report a professional and responsive staff, a protective environment for residents, helpful administrative personnel, and a generally warm and friendly atmosphere. Residents and visitors note satisfaction with the clean surroundings and recent improvements to the facility. However, multiple reviewers express serious concerns regarding inconsistent food availability, citing instances where residents—especially those with dietary restrictions such as diabetes—have limited options or receive inadequate meals. Additionally, some allegations reference unresponsive or unethical staff conduct, including delayed mail delivery and a lack of staff presence during nighttime hours. These negative accounts emphasize issues with food service, safety, communication, and respect for residents, resulting in a broad range of experiences and recommendations for the community.
Costs at this community start at $3,000 and range up to $7,700. The average price in the community is $5,350, which is more than the average price in the area of $4,660. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
