Discovery Village at the West End is a senior living community located in Richmond, Virginia, offering independent living, assisted living, and memory care services. The community is designed to support varying levels of independence, with personalized care plans that accommodate the needs of each resident. Residents have access to chef-prepared meals, wellness programs, a calendar of diverse social activities, and communal spaces intended to foster engagement. The facility operates primarily in English and provides accommodations for residents with memory loss, with areas designed specifically to enhance orientation and safety for those with cognitive challenges. As of early 2024, Discovery Village at the West End has implemented ongoing updates to its activities and amenities for residents.

The care and medical support services at Discovery Village include a range of options to meet the needs of its residents. The facility offers a barber and beauty salon for personal grooming needs, and medication management support is available for residents who require assistance with their prescriptions. For residents in the Memory Care unit, the community provides a secured environment with systems in place to promote safety and reduce elopement risk. Memory Care services are specifically tailored, incorporating structured activities and an environment designed to accommodate memory loss and related conditions. Incontinence care and ambulatory care are available, supporting residents with mobility issues and those who need help managing personal hygiene. Staff can assist with essential activities of daily living, including bathing, eating, dressing, and toileting. Additionally, the community provides diabetes care and ongoing monitoring for residents with this condition.

Transportation services at Discovery Village at the West End include complimentary transportation for both medical and non-medical purposes. This service supports residents in attending medical appointments, shopping, and engaging in community outings or other scheduled activities, helping residents maintain independence and access external resources as needed.

Resident and family feedback for Discovery Village is varied. Many commend the respectful and compassionate staff, attentive care, and effective communication, with several reviewers expressing strong satisfaction with community administrators. The activities program and overall cleanliness receive praise from numerous families. However, concerns have been raised regarding staffing levels, inconsistent care, medication management challenges, and facility cleanliness—particularly within the Memory Care unit. Some families report issues with maintenance of residents’ belongings and point to high staff turnover as a potential area for improvement. While there is widespread recommendation for the independent and assisted living services, families considering Memory Care are encouraged to actively monitor care quality and staff response after move-in.

Costs at this community start at $2,370 and range up to $6,691. The average price in the community is $4,530, which is more than the average price in the area of $4,416. The cost of independent living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.