Congregational Home is a continuing care retirement community located in Brookfield, Wisconsin, providing a spectrum of senior living options including independent living, assisted living, skilled nursing, short-term rehabilitation, and memory care. As a faith-based, non-profit organization, the facility is structured to allow residents to transition between varying levels of care as their needs change. Certified by Medicare and a Medicare participant since January 1, 2010, Congregational Home currently serves approximately 57 occupants. The property includes both secured and memory care-only communities for residents requiring specialized dementia and Alzheimer’s care, with additional accommodations for residents with mobility, cognitive, or complex medical needs.
The range of care and medical support services at Congregational Home is comprehensive. Residents have access to ambulatory care, incontinence care, and diabetes management, along with assistance for activities of daily living such as bathing, dressing, and toileting, which can be provided at the level of full assistance if needed. Medication management is offered as part of ongoing nursing support. In addition to daily care, the facility provides a suite of rehabilitation services, including physical, occupational, and speech therapy, as well as stroke and podiatry care. The staff comprises nurses and therapists, some of whom have extensive tenure and are experienced in delivering person-centered medical and rehabilitative care. Support systems include laundry and dry-cleaning services, a barber/beauty salon, weekly Catholic services, and access to resident/family counseling. For resident safety and engagement, Congregational Home maintains secured indoor and outdoor walking paths as well as clubs, activity programs, and fitness offerings.
Social and community engagement is encouraged through on-site clubs and various communal activities. Both indoor and outdoor amenities support recreational, spiritual, and therapeutic needs. The community supports residents’ dietary preferences through dining services with meal choices, and provides memory care programs that accommodate those living with dementia. Memory care services are designed within dedicated secured units, with a focus on safety and cognitive well-being.
For transportation, Congregational Home offers both complimentary and at-cost options. These services are available for medical purposes—such as transportation to healthcare appointments, therapy sessions, and hospital visits—as well as for non-medical needs, which may include community outings, errands, and social events. Transportation is intended to enhance residents’ access to both necessary and enrichment activities outside of the facility.
Feedback from residents and families reveals a sharply divided experience regarding overall care. Many reviewers commend the staff, particularly nurses, aides, and therapists, for their kindness, professionalism, and attentiveness, with positive comments emphasizing personalized care, effective therapy programs, respectful communication, and a welcoming environment. Cleanliness, dining choices, and staff longevity are often praised. However, significant negative feedback also exists and highlights concerns about neglect, delayed response to medical needs, lack of follow-through on care plans (especially after injuries), inconsistent pain management, inadequate support with individualized diets, and unresponsive administration. Criticisms are most commonly reported in certain specialty units or shifts, reflecting variable quality in staff responsiveness and communication. The reviews indicate that care quality at Congregational Home varies considerably, with some families strongly recommending the home, while others caution potential residents to thoroughly research and monitor services to ensure the best outcomes.
Costs at this community start at $2,630 and range up to $7,604. The average price in the community is $5,117, which is less than the average price in the area of $5,702. The cost of continuing care retirement communities in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
