Call for personalized pricing, availability, and touring 1 (844) 302-3301
If you would like to discuss employment, business-related inquiries, or inquire about a current resident, call this line: (866) 657-3621Care Types
- Assisted Living
- Memory Care
Clearwater at North Tustin
11901 Newport Ave, Anaheim, CA, 92705
Clearwater at North Tustin
11901 Newport Ave, Anaheim, CA, 92705
Welcome to Clearwater at North Tustin, an Assisted Living community located in Anaheim, California. The cost of the assisted living community at Clearwater at North Tustin starts at a monthly rate of $2,195 to $9,050. There may be some additional services that could increase the cost of care, depending on the services that you may need. This community does not allow pets of any kind or size.
There are 48 hospitals within 25 miles of Clearwater at North Tustin. The two closest hospitals are Orange County Global Medical Center which is 1.9 miles away and Chapman Global Medical Center which is 2.4 miles away.
Some of the key amenities available at Clearwater at North Tustin are:
- Outdoor Areas
- Activity Center
- Clubs & Communities
- Beauty & Barber
Services and Amenities
Activities & Fitness
- Reminiscence Programs
- Sensory-based Programs
Dining & Nutrition
- All-Day Dining
- Meals Provided
Accommodations
- Respite or Short Term Stays Offered
Care
- Diabetic care
- Incontinence care
- Ambulatory care
- Memory care
- Medication management
- Doctor
This is a nice facility, but don’t let the appearance fool you, because in the short time I worked there I seen alot of inexperienced care for residents who should be getting the very best for the amount they pay to live there . I frequently saw call lights going unanswered for 10-20 minutes, canu...
This is a nice facility, but don’t let the appearance fool you, because in the short time I worked there I seen alot of inexperienced care for residents who should be getting the very best for the amount they pay to live there . I frequently saw call lights going unanswered for 10-20 minutes, canulas under wheels of chairs and tables , residents lying on the floor for long periods of time, wrong meds administered, frequent understaffing and people hired with NO experience, if someone doesn’t know to elevate the head of a resident when they are having trouble breathing or the med tech doesn’t know how to check their oxygen levels how can you trust them with your loved ones?? When I was hurt by a resident in December 2023, when I returned from being off I was told by a coworker that since my injury and another coworker’s they were told if a resident looks like they’re gonna fall to back away and let them fall, not to guide them to the floor with our body and legs like advised in CNA training , I thought that was horrible and refused to do it !! I currently work as a 1:1 at Vivante and have gotten acquainted with both locations over the years and they hire only experienced people, mostly CNAs and they represent professionalism unlike this place, for about the same cost , so do your research , read all reviews on all platforms and choose wisely for your loved one , cause good care keeps them with us longer.
Read moreThe facility is somewhat new and they still seem to be figuring things out. Our experience at the memory portion of Clearwater (called Clearbrook) was a crazy roller coaster ride (e.g., health, security and hygiene challenges) with so many things that probably could have been avoided or managed. Ove...
The facility is somewhat new and they still seem to be figuring things out. Our experience at the memory portion of Clearwater (called Clearbrook) was a crazy roller coaster ride (e.g., health, security and hygiene challenges) with so many things that probably could have been avoided or managed. Over our 6 or so months there, we were repeatedly told things should improve when various management position were filled. Like other residents and their families, we moved our loved one out. Based on our experience, we had significant concerns about their resources (not enough employees, turnover, training, level of outside agency temps, etc), lack of confidence in the management team and their accountability.
Read moreClearbrook, Memory Care Building Behind Clearwater at North Tustin, BEWARE DO YOUR HOMEWORK FIRST. My mother was a resident at Clearbrook, in the memory care building for 4 months (May – Aug 2022). It was NOT a good experience. I knew after 1 month, it was the wrong place and I regret not moving o...
Clearbrook, Memory Care Building Behind Clearwater at North Tustin, BEWARE DO YOUR HOMEWORK FIRST. My mother was a resident at Clearbrook, in the memory care building for 4 months (May – Aug 2022). It was NOT a good experience. I knew after 1 month, it was the wrong place and I regret not moving out sooner. The monthly fee is $9K a month for a single room – at that price, this place was a huge disappointment. There are many families I know personally that feel the same way but are too scared to write a review. Unfortunately, I was not unable to get the $6K placement fee back. Just because you pay a lot of money, it does not mean you will get good care but because this was such a bad experience, I feel compelled to warn other families. PROS: Nice grounds, activities and the use of Clearwater assisted living’s restaurant and church. CONS: Low number of staff to resident ratio, lack of protocols, processes & documentation, Safety complaints, lack of transparency about the services their staff can do. WARNING: Do your homework before considering this facility so you understand the staff limitations and their staff-to-resident ratio. This facility is a “social” model, NOT a “medical” model. If you don’t understand the difference, you need to learn. Their caregivers cannot perform many tasks that memory care residents need and they will tell you, “we don’t do that we are NOT a medical facility" - so therefore it will fall onto the family to take care of. LOW NUMBER OF STAFF: With 24 residents at the time my mother was living there, during the day they had only 2 caregivers, 1 med-tech. There is no way 2 staff can get 24 memory care residents dressed, shower if needed, and ready in the morning for breakfast and care for them properly. I begged the Director to hire more people but she refused. The management’s excuse was “staffing shortage” but when you are paying $9K a month, they need to staff accordingly. POOR DOCUMENTATION/COMMUNICATION - My mom went the first month without having a shower and the management did NOT inform me. This is a hygiene issue. I was asking weekly for my mother’s showering schedule, and it was never made clear. I emailed and called the Director to get an answer but no answer was given. I noticed my mom was starting to smell and her skin was flaky so I asked the med-techs, “When was the last time my mother got a shower?”. They informed me that my mother had been “refusing” to be showered and never had a shower in the 1 month she was in their care. I was never informed of her “refusing” services. Refusing services? This is a memory care facility, not a spa!! It was a painful experience and when I tell people this story, I start to cry. This was example is only one of the many disappointments over the 4 months. CANNOT SUPPORT HIGHER LEVEL OF 1:1 CARE – My mother fell and broke her shoulder, and they are not equipped to handle 1:1 care. I had to hire my caregivers on top of paying $9K per month for the facility. When I asked them to help me find a private caregiver, the Director told me they could not. I had to find care with an outside agency. They market as if they can help manage memory care patients at all levels of care, but they can’t. Before you consider this facility or any other, get educated and ask questions about what can you do if my loved one gets sick or need more care? Remember, this is a social facility so it is very limited. NOTE THE INCIDENTS OF ESCAPES BY RESIDENTS REPORTED: Be sure to check their safety record California Department of Social Services – Community Care Licensing Facility https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/306006040
Read more