Cassena Care At Stamford

The staff made my mom''s birthday special. When I was there they came in with cupcakes singing happy birthday. Thank you!!

Nursing staff, namely Kelly, is truly an asset to Cassena Care. The aids are also outstanding-Maria and Samuel. Thank you to the entire staff in OT and PT. You performed a miracle.

When we first arrived at Cassena Care I had my doubts as it was fairly bare bones. What it lacked in physical appeal was made up for by a genuinely caring staff. My husband was given so much special attention by every department. Although I never saw a doctor. The PT gym is quite nice and they are v...

When we first arrived at Cassena Care I had my doubts as it was fairly bare bones. What it lacked in physical appeal was made up for by a genuinely caring staff. My husband was given so much special attention by every department. Although I never saw a doctor. The PT gym is quite nice and they are very patient. He had cognitive check and therapy every day which I thought was useful to gage his cognitive state and to keep his mind active. Food is average like most of these types of places. When my husband would not eat they did their best to find something that appealed to him. The PA and nursing supervisor were quick to clarify my husband’s diagnosis with me. There was a mistake from the hospital. Thank you everyone for taking your jobs seriously, and doing your very best.

Update to the Below- We were notified that my grandmother fell again the other night, making for a total of 3 falls during her stay of about 2.5 weeks. This time, a nurse called and stated that she fell out of her wheelchair onto the floor. When asked where staff was and whether there was anyone aro...

Update to the Below- We were notified that my grandmother fell again the other night, making for a total of 3 falls during her stay of about 2.5 weeks. This time, a nurse called and stated that she fell out of her wheelchair onto the floor. When asked where staff was and whether there was anyone around, the nurse responded “we’re a little short staffed right now so nobody was watching her”. We asked for her to be assessed and report back to us any injuries. We didn’t hear anything until several calls made the next day. This is after I had a meeting with the Directors and CEO after her first two falls. The solution after the first two was to place my grandmother in a “high visibility area” which consisted of her being in a wheelchair parked by the front desk/ front door for most of the day. Thankfully she has left this facility and my family can sleep a bit better at night knowing she’s no longer here. She has Alzheimer’s and communicating has become very difficult for her, however, once back home yesterday, she did find the words to say to me “it takes courage being in a nursing home.” Just heartbreaking. *** Original review: I am appalled at the lack of care my grandmother has received thus far at this facility. She was transported from the hospital and on that same day, I visited. I have attached photos showing the condition I found my grandmother in. She is a fall risk and is unable to feed herself. She was left unattended with a sandwich and coffee on her table. She attempted to feed herself, and instead spilled all over herself. When I arrived, she was in complete distress. I immediately attempted to find a nurse in charge of her room and was told I needed to wait. While my grandmother was pleading with me not to leave her and that she was not okay and felt unsafe. I stayed with her for hours, fed her some dinner, and oversaw her being cleaned up as I was immediately concerned in this environment. On my way out, I saw the actual nurse (rather than an aide) and explained that my grandmother was a fall risk. The response was “I know.” I further explained that my grandmother was unable to feed herself and the response was I know.” I said if you know that, why did I find her like this (see photos). Yesterday, my family received a call that my grandmother fell out of bed. This is after the facility was notified both by the hospital and myself directly of her being a fall risk. I am searching for an alternate facility immediately as the lack of care and bedside manner is APPALLING. I’ve tried to call 6 times to get an administrator on the phone today, and have not been able to get anyone on the phone. TAKE EXTREME CAUTION sending your vulnerable elderly family members here. Never have I experienced this.