Carriage Place

The care at this community was not what we were expecting, however our loved ones family member did not want to pay for the extra services she needed. Due to not having those extra services, the care she received was sub-par. The friendliness of the staff members were pretty good. We do think they c...

The care at this community was not what we were expecting, however our loved ones family member did not want to pay for the extra services she needed. Due to not having those extra services, the care she received was sub-par. The friendliness of the staff members were pretty good. We do think they charge to much for some of the things that are more basic.

If your Mom can take care of herself, then this is the place for her. My Mom was recovering from a broken ankle. Additionally, she still smoked cigarettes. A smoking schedule of every two hours was agreed to. Well, that did not work out so well, as they are short staffed. Therefore, friction between...

If your Mom can take care of herself, then this is the place for her. My Mom was recovering from a broken ankle. Additionally, she still smoked cigarettes. A smoking schedule of every two hours was agreed to. Well, that did not work out so well, as they are short staffed. Therefore, friction between Mom and some employees was there from the start. They even required us to hire an additional Caregiver for our Mom at our own expense, as they said my Mom was too hard to handle. We were moving Mom anyway to Hospice due to Terminal Lung Cancer, although, the Caregiver requirement was given before the cancer diagnosis. We had to hire a Caregiver for Mom for $29.50 per hour for two weeks until we could find her her a new Adult Foster Home (Hospice). To add insult to injury, the Executive Director in charge In Prineville tried to bill us over $2,000 after we left. There is no bill if you are asked to leave, which is what happened in this case. Check out my complaint on the Better Business Bureau website for the parent organization Enlivant. The Director or anyone else would even discuss this with me... the initial response from accounts receivable was, “it’s not my job.” In closing, accounts receivable finally apologized to me for Prineville refusing to discuss the situation with me. I was told, it was the Prineville’s Executive Director’s Supervisor who eventually made the decision to actually give me a refund of $191.. however, for two months that Mom was there, it cost me over $8,400! This does not include the $6,500 check that I had to write out to the Caregiver organization. I did receive a $2,001 refund from them. So, was Carriage Place worth the $12,900 I had to pay for the short time? Some of the Employees were golden, and I would trust them with my life. However, one person in particular should not be working with the elderly population. If I had to do it all again, Carriage Place would not be my first choice.