Carol Woods Continuing Care Retirement Community

Enjoyed celebrating a 75th wedding anniversary with two of my dear friends whom I''ve known for years.

F grade This review has already been deleted once by Carol Woods. Censoring someone''s actual experience is a serious red flag. After nearly 14 years and almost $750,000 paid in residential fees, my mother experienced medical negligence at Carol Woods, and the response by the CEO and administrators ...

F grade This review has already been deleted once by Carol Woods. Censoring someone''s actual experience is a serious red flag. After nearly 14 years and almost $750,000 paid in residential fees, my mother experienced medical negligence at Carol Woods, and the response by the CEO and administrators couldn''t have been more disappointing. While expressing my frustration, Marianne Ratcliffe refused to discuss the situation on the phone and insisted I drive 2 1/2 hours to work the problem out and then hung up on me. I was told the Director of Nursing would contact me, that never happened. The CEO has not updated me as to what happened after she promised me she would within four days. The investigation has been done. Where is the transparency? Here''s what happened: I saw my mother on January 8, and she was fine. She was lucid, and we were making plans for her to continue living independently. The next time I saw her was fourteen days later, on January 22, and she had a huge bruise on half of her face, a tooth knocked out of alignment, and a gash on her face. She was also confused and couldn''t answer my questions. She told me she didn''t remember what happened but thought she had fallen. I found out the next day from a maintenance worker that on January 11, my mother stumbled out of her apartment to the hallway and asked him to call the medical clinic because she was extremely dizzy and needed help right away. He said it was clear she was in distress and needed medical attention. A nurse came to her apartment that day and diagnosed her with dehydration. She told her to drink more water. A nurse on staff told me the protocol at Carol Woods is that my mother could have been placed in a hospital setting for a couple of days where she could be watched until she felt better, or at the very least, a follow-up appointment should have occurred to ensure she was safe. Neither of these happened. At some point after the visit, my mother fell in her apartment and hurt herself badly. Since the nurse who visited her on January 11 didn''t schedule a follow-up visit, no one knew she fell. My mother received no medical help until the day I got there on January 22 and saw her injuries. I got her medical attention right away. I''m sure she suffered a concussion when she fell because her behavior went from being lucid on January 8 to saying things that didn''t make any sense on January 22. As a result of her cognitive changes, I had to get my mother moved to assisted living right away. Given what happened, you would expect the staff at Carol Woods to go out of their way to ensure my mother got the help she needed in an apartment she loved. This didn''t happen. I kept getting told one thing and then another about availability. Jessica Fines-Crawford, the Director of Resident Life, admitted that she didn''t follow protocol when assigning an apartment that my mother wanted. Later in our conversation, I stated my disbelief that there wasn''t a follow-up visit from the nurse; she actually said it was my mother''s responsibility to follow up on the visit, not the nurse''s. If this is expected of elderly residents at Carol Woods who ask someone to call the medical clinic for emergency care because they can''t, then every resident should be informed of this. The CEO, Madeline Ratcliffe, seemed concerned at first until I said I needed my mother''s housing situation worked out immediately as my mother couldn''t live alone. She''d been moved to a temporary room with only a hospital bed, and she needed to move to an assisted living apartment. The CEO seemed put out that I said it needed to be rushed. When I complained to her that the nurse didn''t follow up after the first appointment, she got upset and told me she wouldn''t discuss it further with me over the phone, and I had to drive 2 ½ hours for an in-person meeting and then hung up on me. Clearly, pointing out flaws at Carol Woods isn''t welcome. I''m posting this to ensure this doesn''t happen to anyone else''s loved ones there. Be very careful if you have a parent there.

Been visiting my grandparents here for more than two decades. Quite the community! A good balance of yin (peace) and yang (doing, activities, events). The residents seem happy and engaging. Very responsive and helpful staff. Overall, a very well run organization. Excited for my parents to eventually...

Been visiting my grandparents here for more than two decades. Quite the community! A good balance of yin (peace) and yang (doing, activities, events). The residents seem happy and engaging. Very responsive and helpful staff. Overall, a very well run organization. Excited for my parents to eventually move-in!

I love it