Brookdale The Heights Memory Care is an assisted living and memory care facility located in Houston, TX. The community primarily serves seniors requiring support with daily activities and those living with Alzheimer’s disease or other forms of dementia. Resident care is personalized, with staff available around the clock to provide support and to respond to the specific needs associated with memory loss. The facility is equipped to provide both 12- to 16-hour nursing coverage and access to registered nurses. Services also include medication management, diabetes care, incontinence and ambulatory care, and regular consultations with podiatrists. Hospice care is available when needed. Staff receive specialized training to better care for residents with cognitive impairments, and the care team can also assist with full support in bathing, eating, dressing, and toileting.
The physical environment at Brookdale The Heights is designed with memory care in mind. It features a secured and enclosed community to help prevent unsafe wandering, with indoor walking paths and an enclosed courtyard for safe outdoor enjoyment. Other on-site amenities include a barber/beauty salon, laundry and dry cleaning services, and fitness programs. Social and mental wellness are supported through clubs and community activities, including those in Chinese and Catholic religious offerings. The structured daily schedule is aimed at cognitive stimulation and emotional well-being, and staff are trained to accommodate the unique needs of those with dementia. The community organizes mental wellness programs and group activities, but some residents and families have recommended greater variety and more tailored engagement.
Transportation services at Brookdale The Heights include complimentary rides for medical appointments and transportation arrangement for non-medical outings, assisting residents with accessing local healthcare providers or community destinations as needed. This support helps maintain residents’ access to both necessary medical care and opportunities for external community engagement.
Family and resident reviews indicate that the staff’s friendliness and attentiveness contribute to a supportive community atmosphere. The Executive Director and management have been noted for their responsiveness, particularly during times of transition or when addressing complex financial situations. The facility is often praised for its cleanliness and well-maintained environment, including private rooms and accessible outdoor spaces. However, some concerns have been raised about staff levels, response times, occasional communication lapses, maintenance, and the robustness of the activities program. Feedback on food quality and variety is mixed, and a few families cite issues around billing or isolated incidents of neglect during periods of staff shortages. Overall, most reviews suggest that Brookdale The Heights provides a safe and well-managed setting for seniors needing memory care and assisted living support. As of June 2024, there have been no significant changes reported in the services or operations at this location.
Costs at this community start at $3,430 and range up to $5,190. The average price in the community is $4,630, which is less than the average price in the area of $4,681. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
