Brookdale Oak Hollow

I do not feel these people are qualified to care for their residents. When my concerns about my mother are always addressed that it was my mother’s fault for not getting dressed, not wanting to bathe, not taking her meds, not wearing socks, not wearing pajamas at bedtime I have second thoughts. He...

I do not feel these people are qualified to care for their residents. When my concerns about my mother are always addressed that it was my mother’s fault for not getting dressed, not wanting to bathe, not taking her meds, not wearing socks, not wearing pajamas at bedtime I have second thoughts. Her room is never thoroughly cleaned unless I do it. I am now so frustrated with many of the staff.

The tour at Brookdale Oak Hollow was well done. It was well laid out. They seem to be pretty transparent about everything, like about what they can and can't do for the residents. That location is either undergoing renovations or getting ready to renovate. The staff we met were very friendly pe...

The tour at Brookdale Oak Hollow was well done. It was well laid out. They seem to be pretty transparent about everything, like about what they can and can't do for the residents. That location is either undergoing renovations or getting ready to renovate. The staff we met were very friendly people, and they seem to be pretty engaged with the folks who were there. We didn't see a lot of staff sitting, so that was cool. The staff members were up and actually engaged with the folks who were in the room. They had areas that look like they were accommodating for games and gatherings. We met the activities director, and she mentioned that everything they did was put on a schedule. When you come you come, and when you don't, that's OK. They said that each resident gets some type of stimulation that day. It can be just a walk around, or going out to the patio area, or getting to do something that they asked to do. They made sure that the resident wasn't just in the room all the time. I believe there was a reading and sitting area in the activities room. They also had visiting areas so that the residents didn't have to visit with their families in their room all the time. So they had a rather large visiting area, which looked to be really comfortably prepared with overstuffed couches and chairs.