Brightview West End is a senior living community located in Rockville, Maryland, offering a range of care options that include independent living, assisted living, and a dedicated memory care wing. The community emphasizes a person-centered approach, providing residents with access to various amenities such as multiple dining venues, fitness and wellness programs, and a calendar of social activities designed to foster engagement in a safe, clean environment. The assisted living services at Brightview West End are structured around supporting residents’ independence while offering assistance with activities of daily living such as bathing, eating, dressing, and toileting, each available with full assistance as needed.

The separate memory care wing at Brightview West End is tailored for residents with Alzheimer’s disease and other forms of dementia. Staff in this area are trained to provide appropriate support for memory care needs, including supervision, safety monitoring, and individualized care plans designed to maximize comfort and engagement. Assistance with bathing, eating, dressing, and toileting is available for memory care residents, with personnel available to provide full assistance where required.

Resident and family feedback consistently points to the quality of care and the professionalism of staff members as core strengths of Brightview West End, with individuals such as Melinda and Elaine Koubek frequently recognized for their dedication. Families also note a high standard of communication from staff and leadership, particularly during difficult times, such as the COVID-19 pandemic, and appreciate the proactive safety measures implemented for residents’ wellbeing. The community environment is described as lively and socially active, with the cleanliness and maintenance of the facility noted as positive attributes.

Areas identified for improvement include administrative responsiveness during the admissions process and variability in dining experiences. While some residents and families report satisfaction with the food, others express concerns about inconsistency in meal quality or portion sizes. Additional comments address the overall cost and management’s handling of specific care needs. While most reviews indicate strong trust in the care team and the social atmosphere of Brightview West End, there is a consensus that refining admission processes and enhancing consistency in everyday services would further benefit residents and their families.

Costs at this community start at $2,820 and range up to $7,767. The average price in the community is $5,294, which is less than the average price in the area of $5,516. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.