Silver Birch of Midtown, located in Phoenix, Arizona, is a senior care community offering specialized memory care along with assisted living and independent living options. The community is designed to support individuals living with Alzheimer’s disease and other forms of dementia, providing a secure environment and individualized care plans tailored to meet each resident’s unique needs. In addition to comprehensive assistance with activities of daily living—such as bathing, dressing, grooming, mobility, eating, and toileting—the facility offers medication management and coordination of healthcare services. Licensed nurses are available to oversee care, and onsite services include regular podiatry visits to address residents’ foot health.
Silver Birch of Midtown advertises a variety of amenities intended to enhance residents’ quality of life. These include a fitness center for exercise and wellness activities, a theater room for movies and group entertainment, and communal dining rooms where residents can enjoy chef-prepared meals. The facility features secure outdoor spaces such as courtyards and walking paths, allowing residents to enjoy fresh air in a safe environment. Additional onsite amenities are designed to foster social engagement, including activity rooms for games, arts and crafts, and group programs. Housekeeping and laundry services are provided to ensure a comfortable living environment, and transportation services are available for offsite appointments and outings.
A broad calendar of activities is promoted, incorporating music therapy, memory-focused games, exercise classes, and holiday celebrations to encourage socialization and cognitive engagement. Scheduled outings to local attractions and shopping centers are occasionally organized for residents able to participate. Religious services and spiritual support are also available, catering to residents’ diverse backgrounds and preferences.
Accommodations at Silver Birch of Midtown include studio and one-bedroom apartments, each equipped with private bathrooms and emergency call systems for safety. Rooms are designed to be accessible and can be personalized with residents’ belongings to create a homelike atmosphere. Safety features such as secured entrances and exits are in place throughout the memory care areas, ensuring residents are protected while promoting as much independence as possible.
While these amenities and services are highlighted in promotional materials, resident and family reviews frequently raise concerns about care quality and staffing levels. Many reports mention insufficient staff, particularly during nighttime hours, leading to delayed responses to residents’ needs. Cleanliness and overall atmosphere are at times described as below expectations, with some residents and visitors noting diminished morale and limited positive interaction with staff. Several family members have expressed frustration with management, citing a lack of responsiveness to concerns and a tendency to recommend hospice care rather than implementing service improvements. There are also accounts of advertised amenities like the gym and theater not being consistently available or fully utilized by residents.
Despite these challenges, some reviewers have shared positive experiences with dedicated frontline staff who provide compassionate care. Stories of residents finding companionship and a sense of community highlight the importance of supportive relationships within the facility. However, recurring issues with staffing levels, facility management, and inconsistent access to amenities remain prevalent themes in resident and family feedback.
Costs at this community start at $3,700 and range up to $6,120. The average price in the community is $4,910, which is more than the average price in the area of $4,279. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
