Bella Terra by Monarch

PLEASE READ **— I would not send my family member here whatsoever. They have inexperienced people working for them. There has been people left for hours unattended throughout the night. Sitting in urine and needing assistance. There’s absolutely zero activities for anybody to do as much as they ...

PLEASE READ **— I would not send my family member here whatsoever. They have inexperienced people working for them. There has been people left for hours unattended throughout the night. Sitting in urine and needing assistance. There’s absolutely zero activities for anybody to do as much as they like to show an activity calendar. The activity Director cannot make head or tail of the day. It’s complete chaos. None of these activities actually take place or the residents are incapable of completing Or the activity is so boring that the residents do not want to participate or they put part of the activity on the flat screen that the residents cannot see because they have vision problems. There’s nothing for them to actually do but sit in a community room and watch whatever a staff member puts on the television for them. The food is absolutely atrocious. Let’s not forget on every Friday they feed the elderly people their choice of, vodka, whiskey, bourbon, margaritas, or beer. I find that that’s a little risky being that all of these people are on different food regimens or different medications and also they are a fall risk, So I can’t imagine how giving them alcohol is safe or beneficial in any way. There has been residents that have tried to leave while being intoxicated , there are residents who have been intoxicated and assaulted staff members . There are even people in electric wheelchairs that have accidentally ran other people over and sent them to the hospital. The management really couldn’t care less what the staff members are doing or the residents. There is a resident there that assaults other residents as well as staff *as in pulling oxygen off of their face*, **Or using the wheelchair as a weapon towards staff and other residents** the resident does not have any repercussions for assaulting other people so the behavior continues (woman is very much cognitively all there) and voicing your opinion to management gets absolutely nowhere , I heard nothing but complaints from almost all of the residents there. I didn’t see one happy person. The amount of chaos and anxiety that the Activities Director creates and has could literally take out a horse. She genuinely has no idea how to do her job. There are assisted-living places that genuinely care (not this one) and even with the new management in place here I’ve seen massive lack of caring or any type of positive change, as well as marketing please don’t be surprised when marketing has activities going on in a general room or things are spruced up for your walk by appointment marketing purposely has activities do things to make it look like they actually do things there , they don’t. It’s all a scam. I only gave one extra star because the apartments are updated and the outside is nice. They spent a lot of time making your eyes think that this is a good place until you get behind closed doors, and these elderly people are left, scared and alone without their family and with no one that actually cares because anyone who did actually care was fired or made to quit. They don’t want to hire people who genuinely care because the people who genuinely care will report them, and if they do hire you and realize you do genuinely care, they try to get you to quit or they fire you, Im not going to stop. Google is just the beginning.

Nice place for people who need assistance.

The room is very clean and my mother-in-law's caregiver is wonderful. Her room is very nice. Overall, once we got settled in, it's been a very good experience. I would recommend it. The disappointing thing is that there were certain things promised like a grief therapy group. For example, that is ...

The room is very clean and my mother-in-law's caregiver is wonderful. Her room is very nice. Overall, once we got settled in, it's been a very good experience. I would recommend it. The disappointing thing is that there were certain things promised like a grief therapy group. For example, that is not there. They need to have more outings. We thought that there would be more outings that my mother-in-law would enjoy. There are very few outings and sometimes she's the only resident that goes out. I feel like they could do better at encouraging residents to join in.

My mom recently moved to this place and i must say its very nice and well kept...Amauris and all the staff members are very pleasant and welcoming...so far her experience has been great