Barclay at Tuckahoe, located in Henrico, Virginia, is a senior living community managed by Pinnacle Living, a nonprofit organization based in Virginia. The facility offers a continuum of care that includes independent living, assisted living, and specialized memory care. With the recent addition of its memory care neighborhood, Barclay at Tuckahoe features accommodations and programming tailored for those with Alzheimer’s disease or other forms of dementia. Designed environments and secured community features are provided to help ensure resident safety and to support those experiencing memory loss. The community also offers amenities such as dining options, wellness and fitness programs—including chair yoga and yoga sessions—indoor and outdoor walking paths, and opportunities to participate in clubs and structured activities promoting social engagement.

Barclay at Tuckahoe delivers a range of care services to meet the varied needs of its residents. The staff provides assistance with activities of daily living such as full assistance with bathing, eating, dressing, and toileting. The facility offers memory care with spaces purposefully designed to accommodate individuals with cognitive impairment, and maintains secured areas to help prevent wandering. Medical support services available include incontinence care, ambulatory care, diabetes management, medication management with pharmacy services (covered by insurance or available at cost), and regular visits by physicians, optometrists, and massage therapists. The community accepts psychiatric residents for both assisted living and memory care on a case-by-case basis. Additional programs address fall reduction, while individualized care plans are developed for each resident. Residents benefit from personal alert systems to enhance safety, and therapy rooms are available for rehabilitation and wellness purposes. The on-site barber and beauty salon contributes to the convenience and comfort for residents.

Transportation services at Barclay at Tuckahoe include complimentary transportation for both medical and non-medical purposes, enabling residents to attend off-site medical appointments, run errands, or participate in community events and outings. This service is provided to help maintain connectivity with the broader community, ease logistical challenges, and support residents' independence.

Resident and family feedback presents a mixed perspective on the facility’s services. While some families appreciate the kindness and cooperative nature of staff members and find the apartment accommodations comfortable, others have raised concerns about staff reliability and administrative stability, noting high turnover rates and abrupt management changes. Communication and transparency have been cited as ongoing issues, with some residents and family members noting unreturned calls, unclear assessment processes, unresolved safety issues—including problems with emergency call systems—and inconsistencies in medication handling and billing practices. Even among positive reviews, there is recognition of “growing pains” as the facility establishes operational routines. Overall, while there are supportive efforts by caregivers, reviews indicate that challenges in staffing and procedural consistency remain points of concern.

Costs at this community start at $3,000 and range up to $7,000. The average price in the community is $4,000, which is less than the average price in the area of $4,571. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.