Autumn Care Of Suffolk

I''ve met two employees that were kind and seemed like they cared about their job, as well as the people staying in this facility. It''s a shame I didn''t catch their names. Everyone else working here has absolutely 0 interest in helping the visitors and residents. In one instance, a resident had a ...

I''ve met two employees that were kind and seemed like they cared about their job, as well as the people staying in this facility. It''s a shame I didn''t catch their names. Everyone else working here has absolutely 0 interest in helping the visitors and residents. In one instance, a resident had a 2pm appointment but could not secure a ride with friends or family. The resident requested information multiple times regarding the facilities ability to transport them to and from their appointment, and was told that no information was available. 9pm the night before (less than 24 hour notice, 17 hours to be exact) the resident was informed, by an employee of the facility, that they would take them to their appointment. The resident had already cancelled the appointment around 1pm to avoid a late cancelation penalty, incurred at and after the 24 hour mark. The employee only responded with "OK, let me know when you''re ready" and stormed out of the room before the resident could ask for more information, as if the entire issue wasn''t the facilities fault. The lack of communication, cleanliness, responsibility, and the general inhumane practices are criminal. I will admit that I feel bad for the employees though. Whoever owns and operates this facility is an absolute garbage human being. Perhaps if the facility wasn''t roach infested, then they could keep their staff and the staff would actually do their job and have some sympathy. This facility should be shut down, and the owner should be in jail for the remainder of their life. They do not help anyone here. If you are an employee, or the owner, and you are reading this - I hope you pray for the atonement of your sins. You are expediting the death of people who are elderly, sick, or even already dying. I pray for the owner to take some responsibility and implement more humane practices. Fumigation is necessary, roaches are everywhere. Re-training is necessary, some of the employees are simply an embarrassment, but as I stated previously: I would not be able to perform my job correctly in such a terribly operated place. For anyone visiting, if you want to request information then good luck. They will tell you any and every lie to prevent doing their job and providing you with the information you need. There are no security cameras at this facility either, so I encourage anyone who has the misfortune of visiting here to document their visit with written notes and, if possible, pictures or videos. Please, if you are reading this and wondering if this is the place for you or your family member, look elsewhere.

Some staff are nice and helpful. Some staff embers are mean and talk to you like a dog. I cannot say much about this place wxcept to think twice before coming to Autumn Care for rehab.