Auburn Manor, located in Chaska, Minnesota, is a senior care facility that offers a range of care options including skilled nursing care, assisted living, short-term rehabilitation, and long-term care. Operated by Auburn Homes & Services, it serves approximately 60 residents and has been certified by Medicare and Medicaid since August 1, 1992. The facility accepts Medicare and Medicaid participants and has provisions for both resident and family counseling. Auburn Manor also provides specialized care services, including memory care, hospice care, and diabetes management. Residents have access to therapy services—physical, occupational, and speech therapy—delivered on-site. Additional care support includes incontinence care, ambulatory care, medication management and coordination, and full assistance with activities of daily living such as bathing, eating, dressing, and toileting.
The care environment at Auburn Manor is designed to meet varying medical and support needs, with registered nurses and therapy professionals on staff. The facility supports short-term rehabilitation for post-hospital stays and offers structured programs to manage chronic health conditions and support recovery. Social and recreational activities are available, including clubs and community events intended to promote engagement and socialization among residents. However, resident and family feedback points to ongoing challenges in care delivery. Multiple reviewers have raised concerns regarding staff conduct, describing attitudes as unwelcoming and professionalism as lacking. There have been reports of lapses in safety practices, such as inadequate medical monitoring, failure to maintain cleanliness, and the unsupervised wandering of residents, including those with dementia. Staffing shortages, high turnover, and undertrained personnel working unsupervised have also been reported. Families frequently note that they feel compelled to intervene to ensure the basic needs and well-being of their loved ones are met, citing a perceived lack of accountability and compassion within the facility’s leadership and staff. No major structural or leadership changes have been publicly reported as of mid-2024.
Costs at this community start at $2,400 and range up to $6,900. The average price in the community is $4,650, which is less than the average price in the area of $4,995. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
