Arthur Home, The

We have spent the last week scrambling to try to get our mother accepted here. Her Medicare plan for rehab was up and she needed to be moved to long term care. First they denied her because of a mistake in her medical chart that we had clarified from her Neurologist. We had to get her out and drive ...

We have spent the last week scrambling to try to get our mother accepted here. Her Medicare plan for rehab was up and she needed to be moved to long term care. First they denied her because of a mistake in her medical chart that we had clarified from her Neurologist. We had to get her out and drive her an hour each way just to get it done. We were supposed to have her moved Tuesday. Then they tell us they’ll review the paperwork again and then absolutely refuse to call is back. Despite the fact that they knew she had to be moved Tuesday. We spent 2 days calling, her current assisted living facility called and the rehab center called. Not one single returned call. Then when I finally called the executive director and an hour later they call and say they could take her. Another hour later they call back and said they can’t because they don’t like her Medicaid plan. Now keep in mind they are in a contract with this same provider but they don’t like them so they won’t take her. They said it takes them longer to pay. All good but they’ve put us in a position to have to scramble and self pay at the facility she’s currently in. It’s not acceptable in a world of over communication to just not bother returning phone calls in this kind of situation. As if the decision to move to skilled nursing isn’t hard enough on the patient and their families. We were excited about this facility and now we are under a tremendous amount of stress to accompany the mourning we are in because she can no longer care for herself. Shame on them.