Arbor Village at Hillcrest Assisted Living is a senior care community located in Boise, Idaho. The facility primarily provides assisted living services, as well as options for independent living and senior living. Arbor Village offers residents a choice of living accommodations, including recently renovated apartments, and features amenities such as restaurant-style dining, housekeeping services, and a barber/beauty salon. Recreational, social, and enrichment programs are available, designed to foster resident engagement and promote well-being in a community setting.

The care and medical support services at Arbor Village at Hillcrest are structured to meet a variety of resident needs. The community has staff trained to assist residents with diabetes care, including monitoring blood sugar levels and providing medication management. Incontinence care is available, with discreet support to maintain dignity and health. Ambulatory care services are in place to help residents who require assistance with mobility, while support for activities of daily living includes full assistance with bathing, dressing, and toileting, as well as some physical help with eating. Arbor Village offers dedicated memory care suites and programming for those living with Alzheimer’s disease or other forms of dementia, along with medication management services to ensure accurate dosing and adherence to medical regimens. Podiatry services are accessible for routine foot care and assessment, and the facility’s on-site barber and beauty salon provides grooming and personal care.

Transportation services at Arbor Village include complimentary scheduled rides for residents. These transportation services can be used for both medical appointments, such as doctor’s visits or therapy sessions, and non-medical purposes like errands or group outings to recreational activities. This is designed to help residents maintain independence and participate in community life as needed.

Evaluation of Arbor Village at Hillcrest through resident and family reviews reflects a blend of positive and negative experiences. Many reviews note attentive care, supportive staff, robust activity programming, and good communication from specific team members, contributing to smoother transitions and a welcoming, vibrant community feel. Amenities, meal quality, and staff responsiveness are frequently commended. However, several reviewers express concerns related to care consistency, citing periods of understaffing, unsanitary conditions, medication issues, and communication around discharge and changes in care needs. There are also reports from some family members and former staff about inadequate pre-admission assessments, abrupt transitions for residents with increased needs, and administrative practices driven by cost constraints. These reviews suggest that resident experience can vary, with strengths in community engagement and individual attention, but also with challenges in maintaining consistency in care quality and open communication, especially regarding the facility’s capacity to handle more advanced medical needs and discharge procedures. As of mid-2024, no major structural or operational changes have been reported at Arbor Village at Hillcrest.

Costs at this community start at $2,795 and range up to $5,940. The average price in the community is $4,368, which is less than the average price in the area of $4,424. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.