Almaden Health And Rehabilitation Center

Worst behavior I have ever seen at a clinic. Here are just some examples I experienced after we admitted my mother to this location. My 75-year-old father was sent a threatening letter from Almaden, claiming he owes them $57,000. The letter expressed that the clinic would terminate my paralyzed moth...

Worst behavior I have ever seen at a clinic. Here are just some examples I experienced after we admitted my mother to this location. My 75-year-old father was sent a threatening letter from Almaden, claiming he owes them $57,000. The letter expressed that the clinic would terminate my paralyzed mother’s hospice care, unless my father pays them. My father proved to them through the insurance documentation and medical dates, he doesn’t owe them, because the clinic did not contact my mother’s insurance. We then were scheduled for a meeting with Phil Greene. Seven other staff members were also in the room, intentionally distracting my father, while one nurse slid over a paper and tried to get him to quickly sign it. He stopped all conversations in the room and read the paper, which stated he would be responsible for all insurance costs to Almaden. He handed the paper back to them, explaining that the clinic failing to inform the correct insurance company, is not his responsibility. They also have an accusatory staff. When asked to describe my mother’s nurse. I was called a racist, for saying “filipino nurse,” by a RN named June. The patient coordinator named Agnes Santos, never interacted with my mother, but called me numerous times with questions about her. Such as, how many showers and walks my mother takes each day. My paralyzed mother was obviously incapable of this, so I asked if she knew anything about my mom. She then accused me of being distracted at work and too busy, then hung up on me, while I was responding to her. This was the worst behaved clinical staff I have ever encountered.

The RN''s and CNA''s are wonderful compassionate caregiving professionals however this place like most SNF''s during pandemic is understaffed it takes a while and I wind up waiting sometimes half an hour The food is terrible