Advantage Living Center - Wayne

POSITIVES: Most of the staff are friendly and welcoming. The place is clean. The entryway usually has a staff at the front desk during visiting hours. The front door is alarmed and locked to prevent residents from wandering. (Note when no one is at the desk you cannot leave the facility through the ...

POSITIVES: Most of the staff are friendly and welcoming. The place is clean. The entryway usually has a staff at the front desk during visiting hours. The front door is alarmed and locked to prevent residents from wandering. (Note when no one is at the desk you cannot leave the facility through the front door. It is locked and alarmed) NEGATIVES: even with family visiting every single day, the follow-through of staff is poor. Ex. My diabetic mother was receiving mostly starch and very little protein in her meals. The dietitian and three staff said they would get this adjusted and it took 3 days to accomplish. For 4 days we were promised some cushioning gauze behind the ear of my mother because the oxygen tube was causing a sore. It never happened, even though I saw a nurse speak to the wound care nurse to obtain this. My mother developed a pressure sore from lack of attention/care. It was discovered by family members when they walked in on her being changed. We were told it would be cared for by the wound care nurse. For 3 days we could not get this taken care of even with family members advocating for this daily and the aide stating they had reported this to the nurse several times. Additionally, if her diaper was soiled, it irritated the wound even more. The end result was when she went to the hospital the pressure sore was infected and was so bad it required surgical treatment. INCONSISTENT CARE: Multiple therapy sessions were missed because my mother''s diaper was soiled and we could not get a staff person to change her so therapy could take place. My mother is obese and because of the challenge of working with her they allowed her to remain in bed and continue to decline in strength and health. She only dressed if family were there to help her. SAFETY CONCERNS: 1. my mother''s oxygen was left off of her by staff after they cleaned her up 4 separate times in 3 days. 2. Frequently staff left her call button out of her reach. 3. When the oxygen concentrator stopped working, they brought in a replacement unit and found it had a broken plug. 4. Some of the outlets are so worn that plugs fall out. This happened to the television but it also happened to the oxygen concentrator. 6. Lack of repositioning for non-ambulatory patients. 7. Neglected skin care . SUMMARY: This may be a good place for ambulatory patients who needs some therapy and minimal care. This this is an extremely dangerous setting for non-ambulatory patients.

The worst care for my grandma I''ve ever ever encountered I''m tired! Soiled linens on the floor sitting in the chair for hours on end moaning and crying for someone to come help!! When we took her out of there to get assassin she was so dehydrated they don''t care if you love your loved ones don''...

The worst care for my grandma I''ve ever ever encountered I''m tired! Soiled linens on the floor sitting in the chair for hours on end moaning and crying for someone to come help!! When we took her out of there to get assassin she was so dehydrated they don''t care if you love your loved ones don''t put them here!

Beautiful clean facility. Appreciate all the hard work the staff put in to take care of the residents and their families. Loved the doctors and therapy here. Nursing team is awesome and caring!!

Best performance