Dogwood Forest of Grayson

I would give Dogwood Forest of Grayson higher than 5 stars if I could. The staff has gone out of their way to be both efficient and helpful. They have done a great job helping my mom to get acclimated. One of the things she keeps saying over and over again is that they call her by her first name and...

I would give Dogwood Forest of Grayson higher than 5 stars if I could. The staff has gone out of their way to be both efficient and helpful. They have done a great job helping my mom to get acclimated. One of the things she keeps saying over and over again is that they call her by her first name and she really appreciates that. They know all of the residents by name and really get to know them. The staff have been great with communication with the family, they have called us for a variety of different things. I would highly recommend the facility to others.

Dogwood Forest of Grayson was very modern. It's relatively new with wide open hallways, long corridors for the residents, and a lot of seating. When I walked in, I was very comfortable. You could hear people talking and they had activities that were going on. There was music, they were playing ...

Dogwood Forest of Grayson was very modern. It's relatively new with wide open hallways, long corridors for the residents, and a lot of seating. When I walked in, I was very comfortable. You could hear people talking and they had activities that were going on. There was music, they were playing bingo, chess, and there were tables laid out for card games. They also have a physical/speech therapy room for exercise, which I liked. The dining area was very nice and very spacious. The rooms were very nice-sized.

Absolutely disgusted with the other staff members at this facility. I am a CNA through the app called Clipboard Health. My first experience at this facility was awesome (Morning shift: 7am- 3pm). Unfortunately, I ended up walking out from my shift today on Dec 5 (3pm -11pm) due to the fact that I wi...

Absolutely disgusted with the other staff members at this facility. I am a CNA through the app called Clipboard Health. My first experience at this facility was awesome (Morning shift: 7am- 3pm). Unfortunately, I ended up walking out from my shift today on Dec 5 (3pm -11pm) due to the fact that I witnessed residents being abused and the fact that staff members during this shift was neglectful and only gave the hard work to the people that are coming from the "agency". I literally watched the other caregivers shove food down the resident's throat so aggressively to the point that you were able to hear the metal spoon hit their teeth. I also watched these people allow the resident's clothing protector to become soaked with food on them because they are trying to hurry them up when they are eating and trying to get as much as they can down their throat so it can appear that these residents "ate" or are full. Several times throughout my shift, I tried to help the residents with all their requests but was told to ignore some of them because they do it for attention and that I need to focus on residents who were not even on my chart/assignment list. I started to become frustrated when I noticed that they were giving me all the people who desperately needed their diapers changed and have been sitting in their own feces for a long period time. For example, there was this lady who I was told to clean and help her change into her PJs but to my surprise, she had feces all over her body starting from the waist down and was very difficult to change alone.... to the point where I was very upset to just see the Med-Tech and other staff members just chatting so I walked out and went home. The way that these people were talking to these residents was so rude especially the Caribbean caregiver. They locked the resident's doors and forced them to stay in the common living room area and if the resident had to use the bathroom, they told them that the bathrooms were either locked or not there because they didn't want to take them or they believe that these residents are doing it for attention. The only reason why I walked out is because it pissed me off that majority of facilities like this one are the main ones who be abusing them and I can't stand the sight of that but other than that I don't think I'll ever work at this facility ever again but I will miss some of my residents.

We think there is a team of about 5 different directors, all are very very nice, very supportive and we do think the place overall is clean and looks very nice. However, the day to day staff members who interact with the residents do a poor job. They do not look to try to help, they look to try and ...

We think there is a team of about 5 different directors, all are very very nice, very supportive and we do think the place overall is clean and looks very nice. However, the day to day staff members who interact with the residents do a poor job. They do not look to try to help, they look to try and figure out ways to not help. They try to get out of situations as fast as possible, avoid helping which has become very frustrating to our loved one and family. The management understands the issues and we do know like many other communities they are struggling with staffing so to their credit they are doing okay, but we hope in the near future as the work environment improves, the staff improves as well. A big positive is that they are very pet friendly, our loved one has a service dog which they are very accommodating with, and there are about 6 other dogs in the community and even a house dog that walks around with the residents.